Eptica

FEBRUARY 1, 2017

Date: Wednesday, February 1, 2017 Why technology needs to support the human element of CX. Published on: February 01, 2017. There are two broad types of journeys: those that I’d describe as Liquid (based on a need for simplicity, ease and flexibility), which can be helped through self-service or even chatbots.

Technology 58

Technology Multichannel Employee engagement Chatbots 58

Eptica

OCTOBER 10, 2017

Date: Wednesday, October 11, 2017 Balancing the human and the digital in customer experience. Published on: October 11, 2017. Strike a balance between humans and technology Consumers want a mix of automated conversations with technology (such as self-service systems and chatbots) and the empathy and personalisation a human can provide.

Customer Experience 49

Customer Experience Chatbots Multichannel Self service 49

VocalCom

AUGUST 6, 2018

When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Talkdesk

JANUARY 19, 2017

Multichannel vs. omnichannel. It’s true, many contact center jobs of the future might be held by chatbots. As 2016 came to an end, we saw a rise in chatbots that will continue to increase throughout 2017. It’s no secret that companies need to use more than one channel to communicate with customers.

Contact Center 42

Contact Center Multichannel Chatbots Enterprise 42

Global Response

JUNE 20, 2023

In addition, AI can be implemented to create chatbots, self-service tools for customers and more expansive and useful knowledge bases for agents. The Global Response call center in Tunisia offers: contact center solutions customer service help desk support multilingual customer support multichannel / omnichannel solutions and more!

Call Center 62

Call Center outsourcing Bilingual agents Education 62

aircall

DECEMBER 13, 2018

How did your total annual customer support budget change from 2017 to 2018? Which of your customer support budget categories will receive more funding in 2018 than they did in 2017? But mobile apps , automated chatbots , and even some self-service channels still appear to be in the early days of their adoption curves.

Surveys 54

Surveys Customer Support B2C CRM 54

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices). Chatbots Automate Exceptional Experiences.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow. Chatbots are Maturing.

Chatbots 117

Chatbots Customer Service Multichannel Scripts 117

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping.

Customer Service 41

Customer Service Chatbots Journey mapping Multichannel 41

Comm100

FEBRUARY 6, 2018

As of mid 2017, those services also include free marketing automation. Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. This multichannel ecommerce platform allows businesses to optimize sales channels across mobile, social, and in-store. Shopify Plus.

CRM 42

CRM Enterprise SaaS Marketing 42