2017 Chatbots Technical Support 
CSM Magazine
JANUARY 15, 2025
While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. But for all the good that AI and chatbots offer in customer support, there are also challenges.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Chatbots solutions are continuously learning and will continue to improve.
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RichCall
SEPTEMBER 13, 2017
Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). We analyzed articles about contact center trends in 2017 from each of them, and here are the trends most experts agreed on: Omnichannel. of companies.
TechSee
JANUARY 18, 2018
billion active units in 2017, representing 63% of 8.4 In fact, 28% of consumers already prefer self-installation help via interactive conversational virtual assistance through tools such as Alexa, Siri, and chatbots. According to Gartner, Inc., consumers are the largest users of connected devices with 5.2 billion by 2020.
TechSee
DECEMBER 5, 2017
Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017. Customers appreciate: Frictionless customer service through peer-to-peer support, self-service and social care. boosting both customer loyalty and the enterprise’s bottom line.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. There’s no question AI-powered chatbots and self service are important—and they’re here to stay.
ProProfs Blog
APRIL 16, 2020
Do you contact customer service vs. technical support ? Even though chatbots are being incorporated into the customer service channels, the AI and ML technologies are far from perfect. Or maybe something even worse happens in winters. Your radiator stops functioning on the coldest winter night. trillion in revenue by 2021. .
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