CSM Magazine

FEBRUARY 1, 2022

These capabilities are immediately available to employees via dynamically generated digital interfaces, at all stages of an end-to-end process – across every channel including IVR, telephony, email, SMS, websites, mobile apps, chatbots.

Technology 52

Technology Interactive Voice Response Self service Upselling 52

CSM Magazine

FEBRUARY 1, 2022

These capabilities are immediately available to employees via dynamically generated digital interfaces, at all stages of an end-to-end process – across every channel including IVR, telephony, email, SMS, websites, mobile apps, chatbots.

Technology 52

Technology Interactive Voice Response Self service Upselling 52

Solvvy

JULY 5, 2018

In a single quarter in 2017, the company added more than 4,000 new customers. Despite enormous growth, the company hired fewer than 100 new employees in all of 2017. In order to help customers engage with their products, answer their questions, and upsell them on paid features, Atlassian uses in-product automation.

Self service 48

Self service Virtual Agent Sales Upselling 48

LiveChat

NOVEMBER 18, 2019

billion in revenue , nearly 20% higher than in 2017. Upsell by adding complementary products alongside purchased items to make one-stop shopping effortless. Consider automation, like chatbots, to streamline your communication even further. In fact, each American shopper will spend $431 on Cyber Monday alone.

Advertising 57

Advertising Sales Upselling Chatbots 57

CSM Magazine

OCTOBER 4, 2019

It uses data mining to help suppliers and retailers upsell, cross-sell, and encourage impulse purchases. Well, according to Gartner , by 2020 over 15% of all customer interactions globally will be handled by AI, an increase of 400% from 2017. Let’s take an example of an AI-based conversational agent (or, simply, a chatbot).

Personalization 40

Personalization Chatbots Engineering Sales 40

Comm100

SEPTEMBER 28, 2022

Read HSS Hire’s story to see how they effortlessly handle the busy periods with the help of Comm100 AI Chatbot. A low sales conversion rate could mean that agents need additional training in good sales and upselling practices. Note: This blog post was originally published in November 2017. Click here. Customer Story.

Average Handle Time 98

Average Handle Time Benchmark Wait times Metrics 98

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up. It’s November. trillion in global sales and is expected to hit $4.5

SaaS 40

SaaS Upselling Chatbots Technology 40

Talkdesk

FEBRUARY 13, 2018

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. 5: An upsell opportunity or retention call. Consumers prefer solutions that are quick, convenient and on their terms.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. As of mid 2017, those services also include free marketing automation.

CRM 58

CRM Enterprise SaaS Marketing 58

PeopleMetrics

MARCH 20, 2025

Customers expect a personal touch when their experience goes wrong, and a chatbot apology wont cut it! Closing the Loop: Then vs. Now When I originally wrote Listen or Die in 2017 , businesses rarely had systems in place to notify frontline employees about individual customer issues.

B2C 62

B2C Upselling Feedback Chatbots 62