Aspect

JANUARY 3, 2018

What does the cloud software market look like from 10,000 feet? The annual revenue for Amazon Web Services is expected to be about $18 billion in 2017, following recent growth of about 50% per year. For organizations thinking seriously about a cloud contact center, cloud WFM offers an initial low risk stepping stone.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

NICE inContact

DECEMBER 3, 2018

Both are hot topics when it comes to contact centers and customer experience. The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. 68% of all interactions were agent-assisted.

Contact center software 48

Contact center software Self service Contact Center Benchmark 48

VocalCom

MARCH 26, 2018

Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. While customers may enjoy faster and more personalized service, their experiences are hardly stress-free. The post 5 Ways to Build Customer Trust appeared first on Vocalcom Blog.

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

NICE inContact

OCTOBER 28, 2016

In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG. Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

Outsource Consultants

APRIL 16, 2025

From 2017 to 2022, insurers that led in CX outperformed laggards by 20% in life insurance and 65% in P&C , per McKinsey. Do they offer modern cloud contact center software? CX isnt just a feel-good initiative anymore. Its a shareholder imperative. Get specifics.

Call Center 67

Call Center outsourcing First call resolution Coaching 67

NobelBiz

FEBRUARY 21, 2023

For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. billion in 2017 to $10.4 That’s where the role of a cloud contact center solution comes in. billion in 2023.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. billion in 2017 to $10.4 That’s where the role of a cloud contact center solution comes in. billion in 2023.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52