Remove 2017 Remove Cloud contact Remove contact center solutions
article thumbnail

NICE inContact Ranks Highest in Overall Execution in Ovum 2017 Decision Matrix for Cloud Contact Center Solution

NICE inContact

Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Specifically, the company earned the overall highest scores in each category – 9.4

article thumbnail

Cloud Contact Center Solutions Improve Relationships between Business and IT

DMG Consulting

Cloud Contact Center Solutions Improve Relationships between Business and IT. IT is needed regardless of whether a contact center solution is on-premise or in the cloud. IT’s Role Changes When Systems Move to the Cloud. I would like to receive the monthly DMG Newsletter. By Donna Fluss.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

article thumbnail

Make the Connection: Join Revation at ICMI Contact Center Demo 2017

Revation Systems

Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV. Real-time updated tiles/wallboards.

article thumbnail

How Next-Gen Cloud Contact Centers Are Revolutionizing CX

Talkdesk

However, hosted or pure cloud deployments weren’t commonly seen until the arrival of CRMs and ERP systems such as Salesforce in the early 2000s. Since then, the cloud has picked up significant speed. In 2017, the hosted/cloud market grew by 12.7% from 2017-2022. billion1, and that market is forecast to grow 11.4%

article thumbnail

Analyst Firm, Ovum, Identifies Bright Pattern As the Company to Watch in 2018 in Latest Report

Bright Pattern

The cloud transition continues to turn tables. Historical Cloud Contact leaders are being joined by a set of new entrants.

article thumbnail

PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutions

VocalCom

In order to make remote work accessible to all of the PMC staff, Generali and PMCTreize solicited Vocalcom for all of the technical aspects of the remote work implementation on their contact center tools. Vocalcom knew how to respond efficiently to our needs.