2017 Cloud contact Multichannel 
NICE inContact
JANUARY 10, 2018
Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. in the technology capabilities category – compared to other cloud contact center solutions.
Bright Pattern
FEBRUARY 1, 2018
The cloud transition continues to turn tables. Historical Cloud Contact leaders are being joined by a set of new entrants.
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NICE inContact
OCTOBER 28, 2016
Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. to support varying levels of deployment complexity, including multichannel deployments and. They also benefit from being able.
West
APRIL 5, 2017
West is proud to receive a 2017 CRM Service Leader Award for Contact Center Infrastructure. It also attributed much of West’s success to a number of strategic business decisions, including divesting its agent services back in January 2015.
VocalCom
APRIL 6, 2020
In order to make remote work accessible to all of the PMC staff, Generali and PMCTreize solicited Vocalcom for all of the technical aspects of the remote work implementation on their contact center tools. Vocalcom knew how to respond efficiently to our needs.
VocalCom
MARCH 26, 2018
Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. While customers may enjoy faster and more personalized service, their experiences are hardly stress-free.
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