DMG Consulting

MAY 15, 2017

Tips and Techniques from the Gamification PlayBook . Having just wrapped up our research for the 2017 Gamification Product and Market Report, DMG Consulting is happy to report that gamification is alive (and thriving) in contact centers. The staying power of gamification, however, is not happenstance.

Gamification 48

Gamification Contact Center Consulting Consulting 48

Taylor Reach Group

AUGUST 29, 2017

Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. Gamification methodology is rooted in the principles of behavioral science: motivation, reinforcement, reward and behavior modification. Leaders are Trained, Not Born.

Gamification 99

Gamification Contact Center Coaching Employee engagement 99

TechSee

JUNE 25, 2019

The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Customer Service 80

Customer Service Gamification Self service CRM 80

Aspect

OCTOBER 19, 2017

Companies can provide this type of work environment through proper coaching, gamification, and rewards and recognition for a job well done. Once we get your results we will develop a customized report and you will receive a copy of our 2017 Contact Center Benchmark Report. If you haven’t taken participated, simply click here.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

CrazyCall

JANUARY 21, 2019

The study from 2017 conducted by the InsideSales.com had shown that although the outside sales still make up for the most of the sales market, the inside sales are projected to increase 30.2% Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. 2017-11-22T14:53:16+00:00.

Contact Center 40

Contact Center Technology Gamification call center workforce 40