2017, Complaint resolution and Customer Experience

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2017

Complaint resolution

Customer Experience

How can energy companies reduce their call waiting times?

Infinity

DECEMBER 12, 2018

A contact centre call queue is a fundamental cog in the customer experience journey machine. It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions. 50% of people reported stopping mid-purchase when they encountered bad customer service 1.

Wait times

Wait times Complaint resolution Customer Experience Customer Service

7 Types of Phone Calls Where You Should Screen Share

Talkdesk

FEBRUARY 13, 2018

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. Consumers prefer solutions that are quick, convenient and on their terms.

Complaint resolution

Complaint resolution Contact Center Upselling Chatbots

Customer Contact Central

How can energy companies reduce their call waiting times?

7 Types of Phone Calls Where You Should Screen Share

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