Infinity

DECEMBER 12, 2018

According to the snapshot report, being kept waiting to speak to a representative is one of its viewers biggest annoyances. On average, the report stated that the longest wait time was found to be 15 minutes. It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions.

Wait times 40

Wait times Complaint resolution Customer Experience Customer Service 40

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution. Know your rights. see Step 5) 5.

Customer Service 67

Customer Service Airlines Complaint resolution Entertainment 67

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution. Know your rights. see Step 5) 5.

Customer Service 62

Customer Service Airlines Complaint resolution Entertainment 62

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution. Know your rights. see Step 5) 5.

Customer Service 48

Customer Service Airlines Complaint resolution Entertainment 48