Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Read this quick article to discover essential aspects of an adequate apology that creates the proper emotional response from customers—or anyone.

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Advertising Entertainment Customer emotions Customer Experience 297

Beyond Philosophy

DECEMBER 5, 2017

We see this sort of thing all the time in our global Customer Experience consultancy. It is vital to ensure the people interacting with customers must have what they need to do their job. The new study shows that improving the employee experience for call center employees is up to the champions of Customer Experience.

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Call Center Customer emotions Consulting Consulting 277

Beyond Philosophy

APRIL 18, 2017

On customers who are only starting to consider making a purchase. But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are. Appeal to your customers’ emotions. Not Meeting Your Targets?

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Sales Consulting Consulting Customer emotions 310

Beyond Philosophy

DECEMBER 22, 2015

Cisco anticipates that video will represent 70% of consumer Internet traffic by 2017, up from 57% now. appeared first on Beyond Philosophy | CX Consultants | Customer Experience. The element of content getting the most attention – and the greatest year-to-year rate of increase – is video marketing, aka rich video. Why and how?

Marketing 231

Marketing Engineering Consulting Consulting 231

Clarabridge

SEPTEMBER 21, 2017

I wouldn’t go as far as calling it fake news, but some consultancies and technology providers are seriously neglecting the holistic perspective in favour of pushing their particular slant on the CX revolution. as opposed to emotional success (I got my problem completely sorted) as might be considered by the customer.

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Average Handle Time Metrics Customer emotions Consulting 45

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

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Customer Experience Customer centricity Education Consulting 60