2017 Consulting Employee engagement 
Beyond Philosophy
AUGUST 2, 2017
What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. Not only that, but also you need some champions of the employee experience, what we call in our global customer experience consultancy, Employee Ambassadors. They do not complain.
Beyond Philosophy
AUGUST 9, 2017
LAST CHANCE to register for our FREE, informative 60-minute webinar, Employee Ambassadorship: Realizing and Optimizing Stakeholder Value on August 10th , 2017 at 11 am Eastern Time (USA). Colin is an international author of five bestselling books and an engaging keynote speaker. The post Why Cash Is No Longer King!
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Beyond Philosophy
MARCH 2, 2018
I would have Amazon management consider how employees feel about wearing a wristband that reported back data on their performance. Managing that answer to a positive emotion that contributes to employee engagement and a productive work environment should be Amazon —and any other employers’— prime concern. 6 September 2017.
Beyond Philosophy
DECEMBER 20, 2017
Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer. HR execs and consultants would say that what is needed is a higher level of employee engagement.
Beyond Philosophy
DECEMBER 20, 2016
The same can be said of engagement, which is simply too limited as applied to both customer and employee behavior. Employee engagement’ has many meanings and interpretations, but relatively little of it has to do, by conceptual definition, specifically with impact on customer behavior and impact on the employee experience.
Beyond Philosophy
DECEMBER 12, 2017
Target Corporation has had a number of challenges over the past few years, from abruptly closing all of their Canadian stores to a 2016 earnings shortfall, plummeting stock price, and a rather negative sales outlook for 2017 (first quarter EPS was 6% lower than first quarter 2016). Top 10 WOW Customer Service Stories From 2017.
Customer Guru
MARCH 1, 2018
In 2017, Dr. Pednekar was identified as one of the top 50 Most Impactful Quality Professionals by the World Quality Congress in India. Working across industries such as manufacturing, IT, and consulting, what has your journey been like? How are employees engaged and mobilized towards delivering customer experience?
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