2017 Customer Care Sales 
Beyond Philosophy
MARCH 20, 2017
Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte and Touche). Forrester Research declares 2017 the year that businesses become customer-obsessed. Providing ‘value’ to the Customer. I have just read a great new book called Value-ology Palgrave McMillan, 2017.
ShepHyken
MARCH 20, 2017
As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business. My Comment: Social customer care has become mainstream in the customer service world. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
FEBRUARY 6, 2017
The author of this article, Matt Hunkler, reports on three of Jay’s thoughts regarding social customer care. This is important information that everyone should pay attention to: Answer negative reviews, embrace criticism and care about all of your customers. Follow on Twitter: @Hyken.
ShepHyken
JUNE 12, 2017
Customers will pay more for it, come back and most important, tell their colleagues and friends. 6 Tips for Increasing Customer Loyalty by Andrew Deen. Equities) Loyal customers will do more than just continue to support your business through ongoing sales—they’ll also inspire others to choose you over your competitors.
ShepHyken
NOVEMBER 21, 2016
(Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. It’s worth it.
ShepHyken
SEPTEMBER 21, 2018
.’ – (Source: American Express Customer Service Barometer 2017). For every customer who complains, there are 26 customers who don’t say anything.’ – (Source: Lee Resources International). 82% of customers have left a company because of a bad customer service experience.’ – (Source: Rightnow).
ShepHyken
JUNE 2, 2017
Service leaders have been forced to provide self-service channels, mitigate risk with pro-active initiatives, and consistently channel customers into more cost-effective mediums. This helps… but it only adds to the scope and complexity of the service role, and can really blur the lines between business functions like sales and marketing.
Expert insights. Personalized for you.
344 
Let's personalize your content