Remove 2017 Remove Customer Experience Remove Self service
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The Problem with Self Service

Beyond Philosophy

People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.

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5 Top Customer Service Articles for the Week of September 11, 2017

ShepHyken

A perfect way to open a discussion about some very important customer service topics. 12 Ways To Keep Customer Interaction Alive In The Face Of Self-Service Technology Integration by Forbes Communications Council. Five Ways to Humanize Customer Service by Jeff Toister. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of January 2, 2017

ShepHyken

When you checked in, did you use a self-service option—like the airline’s website, app, or airport kiosk—to check your bags, choose your seat, and print out your boarding pass? If you’re like most people, you used the self-service option. My Comment: This article had me a the title: “Kick Ass Customer Service.”

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5 Top Customer Service Articles For the Week of May 22, 2017

ShepHyken

(BusinessMatters) As business technologies continue to become more wide spread and sophisticated, company owners are increasingly looking for opportunities to implement new systems that can streamline processes, improve customer experiences and save costs. None of these allow for human-to-human interaction. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of April 10, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. Improving Customer Experience Through Customer Data by Daniel Newman. You most likely have heard the Nordstrom story of the customer returning a set of tires. Stop Wasting Your Money on Customer Experience by Jon Picoult.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

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5 Top Customer Service Articles For the Week of November 20, 2017

ShepHyken

Omoto) Quite a few organizations, even today, consider customer experience as a tertiary function. They assume that in the order of priority, it comes after customer acquisition. Hence, unfortunately, when it comes to cost cutting or deprioritizing, customer experience initiatives are the first ones to face the brunt.