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Each week I read a number of customerservice articles from various online resources. 47 Social Media Statistics to Bookmark for 2017 by Alex York. My Comment: It has been said that customerservice is the new marketing. A Recipe for Consistent CustomerService: 5 Key Ingredients by Jeremy Watkin.
Each week I read a number of customerservice articles from various online resources. 5 Stages to Building Customer Loyalty by Melissa Gonzalez. IBM) As a digital marketer, it’s important to remember that a long-lasting customer relationship takes time and trust; and trust takes a lifetime to build and a second to break.
Each week I read a number of customerservice and experience articles from various online resources. How good is your company’s internal customer experience? McKinsey & Company) To excel with customers, frontline employees need high-level service from core support functions. by Nicolas Maechler.
Each week I read a number of customerservice and experience articles from various online resources. My Comment: My friends at Customer Gauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Great insights from Customer Gauge. Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. The Differences Between Feedback From Paying Customers vs. Free Users by Elias Torres. Drift) When it comes to being customer-driven, there’s a difference between treating people right and doing everything that people ask.
Each week I read a number of customerservice articles from various online resources. High-Performing CustomerService Teams Use Predictive Analytics by Vala Afshar. Huffington Post) The reality of today’s business landscape is that customers are more connected than ever. Here are my top five picks from last week.
Each week I read a number of customerservice and experience articles from various online resources. 5 Fun and Inexpensive Customer Appreciation Ideas by Aja McClanahan. Fundera) Customer appreciation doesn’t have to be complicated or expensive. 7 Powerful CustomerService Phone Tips by Pascal van Opzeeland.
Each week I read a number of customerservice articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. Where CustomerService is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Follow on Twitter: @Hyken.
Each week I read a number of customerservice articles from various online resources. How to Choose a Gift That Will Wow Your Customers by John Ruhlin. Top 10 Wow CustomerService Stories for 2017 by Shaun Belding. My Comment: Customer success is an important concept to just about any business.
Each week I read a number of customerservice and experience articles from various online resources. Is The CustomerService “Department” Becoming Obsolete? My Comment: This is an interesting article with a provocative title: “Is the CustomerService Department Becoming Obsolete?” by Mike Wittenstein.
Each week I read a number of customerservice articles from various online resources. 7 Impressive Tactics to Build Customer Loyalty and Create Your Own ‘Super Users’ by Anton Kraly. Performance Marketer) There are so many customer loyalty building tactics out there. Here are my top five picks from last week.
Lately, I’ve been thinking about how sales and customerservice combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customerservice collide. Here’s the short version. I’ve never lost.”
Each week I read a number of customerservice and experience articles from various online resources. A Pop Culture Guide to Customer Care Training by Matt Searfoss. TCFCR) Looking for a guide to build your customer care training session off of? Five Ways to Humanize CustomerService by Jeff Toister.
Each week I read a number of customerservice articles from various online resources. How Artificial Intelligence is Transforming Enterprise CustomerService by Adelyn Zhou. Forward-looking enterprises are especially keen to leverage AI for customerservice, a cost center that traditionally scales linearly with revenue.
Each week I read a number of customerservice articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: I have always believed that the best customerservice people have a “hospitality mentality.” Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. Your CustomerService Team Should Be in Every Strategy Meeting by Jaspar Weir. Entrepreneur) Get the people who know what your customers want and need — your customerservice team — more involved in company decisions.
Each week I read a number of customerservice articles from various online resources. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. This excellent article on internal customerservice shares seven ways to build trust with your employees. Follow on Twitter: @Hyken.
Each week I read a number of customerservice articles from various online resources. CustomerService Track Shines at Social Media Marketing World by Dan Gingiss. In 2016, the conference organizers added a CustomerService track to the list of 20 or so other tracks. Want Loyal Customers?
Each week I read a number of customerservice articles from various online resources. Keep these in mind the next time a customerservice crisis occurs. CustomerService of the Future: 3 Most Important Customer Experience Trends by Justyna Polaczyk. Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. How to Become a More Customer Centric Business in 5 Steps b y Mark Sallows. FitSmallBusiness) Customer centric businesses invest the whole team focus on supporting their prospective and existing customers. by Anand Subramaniam.
Each week I read a number of customerservice and experience articles from various online resources. The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper] by Nicolina Savelli. Cost-effective service excellence by Jochen Wirtz & Valarie Zeithaml. Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. Customer Experience Mapping: How to Create Smoother, More Effortless Journeys by Hutch Morzaria. The author has an interesting twist and discusses the move from a customer journey map to a customer experience map. It’s a tease.
Each week I read a number of customerservice articles from various online resources. Kick-Ass CustomerService by Matthew Dixon, Lara Ponomareff, Scott Turner, and Rick DeLisi. My Comment: This article had me a the title: “Kick Ass CustomerService.” Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. Hidden Secrets of Exceptional CustomerService From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customerservice?
Each week I read a number of customerservice and experience articles from various online resources. 3 Tips for Successful Social CustomerService by Krysta Gahagen. Consumers seek on-demand customerservice as they shop both online and offline. Here are my top five picks from last week.
Each week I read a number of customerservice and experience articles from various online resources. 10 Content Marketing and Customer Experience All-Stars by James A. The Exhaustive Guide to Dealing with Angry Customers by Harsh Vardhan. My Comment: This is an excellent guide to dealing with angry customers.
Each week I read a number of customerservice articles from various online resources. Customer Experience, Innovation and the Slow Death of Famed Brands by Augie Ray. While they focus on the contact center world, many of them are appropriate for any company (and department) that is customer-focused.
Each week I read a number of customerservice and experience articles from various online resources. Seth Godin) We know that your customers will put up with imperfect, but one thing that they’d like in return is for you to care. Will AI Replace Humans In The CustomerService Industry? by Tiago Paiva.
Each week I read a number of customerservice articles from various online resources. They care about their customers. And, from the story in this article, they give their customers a chance to make things right with dignity and respect. My Comment: I’m a big fan of Stella Service and what they do.
Each week I read a number of customerservice articles from various online resources. 4 Steps to Enhancing the Customer Experience with Social Media by Alison Zeringue. Columnist Alison Zeringue shares tips for improving customerservice and delighting consumers publicly through your social channels. One moment.
Each week I read a number of customerservice articles from various online resources. My Comment: This article starts with the following sentence: “Your frontline employees, like your sales associates, technicians and customerservice reps, often know what’s wrong in your company before you do.” Engage your front liners.
Each week I read a number of customerservice articles from various online resources. Improving Customer Experience Through Customer Data by Daniel Newman. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. Here are my top five picks from last week.
Each week I read a number of customerservice and experience articles from various online resources. Seth Godin) Customerservice used to be a great divide. Well-off companies would heavily invest in taking care of customers, others would do the minimum (or a bit less). Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. A 4-Step Formula to Create Freakishly Loyal Customers by Josh Linkner. Josh Linkner) In our transactional world of fickle customers, how do we snag the prize? CIOs need to focus on customer experience now by Zavalaeus Kerr.
Each week I read a number of customerservice articles from various online resources. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base.
Each week I read a number of customerservice and experience articles from various online resources. How Enterprise Chatbots Platforms Will Change CustomerService by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great.
Each week I read a number of customerservice and experience articles from various online resources. 27 Experts Discuss Key Customer Support Metrics That Drive Growth by Robbie Richards. The titles of the experts weighing in include CEO’s to directors of customer success, engagement, etc. Follow on Twitter: @Hyken.
Each week I read a number of customerservice articles from various online resources. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape. Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customerservice and CX. Customerservice expert Chip Bell has come up with a concept he calls “impulse service.”
Each week I read a number of customerservice articles from various online resources. Omoto) Quite a few organizations, even today, consider customer experience as a tertiary function. Stats and facts prove that a personalized experience allows you to upsell, cross-sell and create customer loyalty.
Each week I read a number of customerservice articles from various online resources. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. If the customer is willing to share their phone number with you, treat it with respect it deserves. Here are my top five picks from last week.
Each week I read a number of customerservice articles from various online resources. The 7 Best Retailers for CustomerService b y Jamie Grill-Goodman. The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customerservice. Here are my top five picks from last week.
Each week I read a number of customerservice and experience articles from various online resources. What do older generations want from customerservice? The point is, don’t be misled to think customerservice solutions driven by technology or social media doesn’t apply to an older generation.
by Each week I read a number of customerservice articles from various online resources. This short article has several excellent tips to help you capture the Voice of the Customer, also known as VoC. When a leader of a large organization takes the time to respond to an unhappy customer, it not only makes the customer happy.
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