2017 Customer Support Virtual Agent 
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. Virtual Agents. as well as a PR blitz by some of the leading technology enterprises.
SmartAction
NOVEMBER 7, 2018
But as more and more companies are turning to conversational AI solutions to enable self-service automation over voice and chat, the analyst community has identified the need to create a distinct category for these cloud-based virtual agent solutions that mimic live agent behavior. Why SmartAction?
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RichCall
SEPTEMBER 13, 2017
Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). connected customer journeys with 9 channels in most contact centers. Bruce Temkin , a customer experience transformist. of companies.
CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
DMG Consulting
AUGUST 17, 2017
August 2017. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. I would like to receive the monthly DMG Newsletter. Name This field is for validation purposes and should be left unchanged. By Donna Fluss. Speech analytics.
CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
Creative Virtual
MAY 13, 2021
Customers expect a connected and more sophisticated digital service experience. It’s not unusual for companies, especially large enterprises, to struggle with delivering an integrated customer support experience. In 2017, a large Telecommunications Company took their first steps to do just this.
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