Taylor Reach Group

AUGUST 29, 2017

Employee Engagement. Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. Gamification methodology is rooted in the principles of behavioral science: motivation, reinforcement, reward and behavior modification. By: Peg Ayers, MBA, CCXP.

Gamification 99

Gamification Contact Center Coaching Employee engagement 99

Verint

AUGUST 17, 2017

The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Lumoa

FEBRUARY 9, 2023

According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Employee Engagement: Employees are aligned with the goals of the organization. It includes service, packaging, the actual product itself and more.”

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Fonolo

JANUARY 29, 2019

billion in 2017 to USD 93 billion by 2022! Gamification is the future of employee engagement and attrition for the call center. This keeps your employees happy and your call center on point! The global cloud-based contact center market is expected to grow from (what was) USD 6.80 That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

Verint

AUGUST 23, 2017

According to a Gallup poll from January 2017 1 , a whopping 65.6% of employees are disengaged. You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Are your employees expressing the desire to be more mobile? Report, 2017. Think about that for a minute.

Gamification 42

Gamification Employee engagement Contact Center Best practices 42

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

LiveChat

SEPTEMBER 21, 2018

In 2017 , customers spent $108 billion online during the holiday season, 14.7 Tip #5: Turn employee engagement into customer happiness. To do that, you need to engage them and reward their efforts. The best idea to do that is to introduce gamification. percent more than in 2016 !

Chatbots 63

Chatbots Gamification Sales Benchmark 63