2017 industry standards Journey mapping 
Lumoa
FEBRUARY 9, 2023
According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.” ” – Shep Hyken.
Lumoa
MARCH 20, 2018
According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey."
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BlueOcean
MARCH 30, 2018
On the other hand, a vendor that is concerned only with meeting industry standards and parameters is not a partner who will be able to take a commoditized service and differentiate themselves or collaborate with their clients to make things work. This post was originally posted on April 18th, 2017. Cultural Alignment.
Lumoa
MARCH 20, 2018
According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey."
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