HGS

JULY 12, 2017

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Best Use of Self-Service Technology. Wed, 07/12/2017 - 13:22. self service.

outsourcing 187

outsourcing contact center associations Self service industry standards 187

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. More Flexible Service Solutions. For instance, when they go from email support to calling the customer service team. “A Contactless preferences encourage self-service, even online.

Call Center 376

Call Center Technology Banking Contact Center 376

Fonolo

OCTOBER 2, 2018

A report from McKinsey released in December of 2017 predicts that voice-powered technology will not eliminate call center jobs but, rather, transform them in important ways. Customer Self-Service and Phone Call Automation. How to Set a Winning Service Level. Meeting the Industry Standard of Service Level.

Call Center 90

Call Center Technology Self service industry standards 90

Talkdesk

OCTOBER 30, 2017

It’s crazy that it’s all worked brilliantly and set Talkdesk apart from the competition as a visionary for an industry that truly needs disrupting. At Dreamforce 2017, we are excited to share our crazy ideas with you to help your company differentiate from the competition and give your customers the experience they want.

Contact Center 40

Contact Center industry standards Self service Accountability 40

Pointillist

NOVEMBER 11, 2019

Despite this widespread adoption, there is not one industry-standard way to collect data. A retail bank uses Pointillist to track contact resolution across service channels. As self-service becomes the norm, this desire for prompt issue resolution is growing. Source: 2017 HDI Metric of the Month.

First call resolution 74

First call resolution Call Center Metrics Benchmark 74

TMP Direct

NOVEMBER 25, 2021

However, it has become the financial services industry standard for information security, and compliance is a prerequisite for working with global payment card brands. In the past decade’s worth of these annual reports, the best performance was reported in 2017, when 55 percent of organizations were found in full compliance.

industry standards 52

industry standards Government Self service Best practices 52

NobelBiz

FEBRUARY 21, 2023

billion in 2017 to $10.4 Customers want to utilize chatbots to explore self-service options without assistance from a customer support representative, accelerating customer service. Call center automation with self-service tools You need automation to reduce the cost and increase your call center’s efficiency.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52