Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Multi-channel support can silo important customer history.
Avaya
SEPTEMBER 9, 2016
What this means is that by expanding the current emergency service offering to encompass true multi-channel support, eCall will allow the car to make the emergency call on behalf of the driver and pass along the relevant information in the event of an accident. explained Vice President of British-APCO, Andy Rooke. Avaya’s role.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brad Cleveland Blog
MARCH 14, 2017
We are well into 2017. If you missed the December issue of my Edge of Service™ Newsletter, you might enjoy reading about three predictions that I have for 2017. The Edge of Service™ Newsletter Issue 19: Three Predictions for 2017 By any … How’s it going?
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.
Brad Cleveland Blog
MARCH 14, 2017
We are well into 2017. How’s it going? Take a minute to reflect on how customer service continues to evolve at your organization.
Brad Cleveland Blog
MARCH 14, 2017
We are well into 2017. If you missed the December issue of my Edge of Service™ Newsletter, you might enjoy reading about three predictions that I have for 2017. The Edge of Service® Newsletter Issue 19: Three Predictions for 2017 By any … How’s it going?
Expert insights. Personalized for you.
47 
Let's personalize your content