2017 Sales Surveys 
Beyond Philosophy
MARCH 20, 2017
Forrester Research declares 2017 the year that businesses become customer-obsessed. According to a recent Gartner survey, 74% of providers focus too much on their product features and technology. I have just read a great new book called Value-ology Palgrave McMillan, 2017. Marketing and sales need to collaborate.
ShepHyken
MAY 8, 2017
Based on insights from consumer surveys, there has never been a greater opportunity to redefine the customer experience, across marketing, sales and service. The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
OCTOBER 12, 2017
Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. 87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. No Googling, either. Being socially responsible.
AWS Machine Learning
DECEMBER 4, 2024
Its sales analysts face a daily challenge: they need to make data-driven decisions but are overwhelmed by the volume of available information. They have structured data such as sales transactions and revenue metrics stored in databases, alongside unstructured data such as customer reviews and marketing reports collected from various channels.
ShepHyken
NOVEMBER 21, 2016
Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience. Salesforce Survey Shows Customer Experience Now Job No. It’s worth it. 1 b y Chris Preimesberger.
ShepHyken
SEPTEMBER 21, 2018
.’ – (Source: American Express Customer Service Barometer 2017). Customers tell an average of 15 people about a poor service experience , versus the 11 people they’ll tell about a good experience.’ – (Source: American Express Customer Service Barometer 2017). ‘ Ian Moyse is the Sales Director at Natterbox.
ShepHyken
SEPTEMBER 7, 2018
Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. The key differences were: Transparency during the sales process, including being entirely up-front about product limitations. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.
Expert insights. Personalized for you.
344 
Let's personalize your content