BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction. About Blue Ocean.

Customer Service 62

Customer Service Technical Support Customer Care Education 62

ChurnZero

AUGUST 25, 2020

Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support. She thrives on helping entrepreneurs tackle challenges like reducing customer churn, creating efficient sales teams , increasing product adoption, and building a positive culture.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

ClientSuccess

MAY 8, 2019

In May 2017, I joined the Icertis Customer Success (CS) Team as their first Customer Success Manager (CSM) and have just completed my second year. Establish a Sales to Customer Success Handoff. Streamlining the transition from Sales/Implementation to Customer Success/Support is very important. Company : Icertis.

Management 56

Management Technical Support SaaS Metrics 56

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . If you can’t figure this out from your website, your marketing and sales leaders should be able to help answer this question. As you can see, it’s a continuous process. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

ROI CX Solutions

DECEMBER 5, 2024

Belkins Belkins is a lead generation agency headquartered in Delaware that provides B2B sales services across more than 50 industries worldwide. Belkins is a top provider of lead generation and sales development solutions serving businesses of all sizes since 2017.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. adults use their smartphone several times a month to seek customer service or sales support. All Channels – All the Time.

Customer Service 0

Customer Service Self service Advertising Airlines 0

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

Education Services Group

MAY 13, 2020

Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

teleopti

JANUARY 7, 2019

According to the digital market research company eMarketer, mCommerce sales in the UK are quickly approaching half of the country’s retail eCommerce market. of total retail eCommerce sales , up from 43.3% By 2021, purchases made online via mobile devices will account for 51.7% Take data and apply intelligence to it.

Customer Service 49

Customer Service Contact Center Technical Support Self service 49

Nicereply

FEBRUARY 22, 2023

There, I excelled in fixing every receipt printer, mobile Point of Sale iPad, and cash register on the sales floor. I started browsing technical support roles on Craigslist and Indeed and eventually found a part-time ecommerce support role. Erin: I joined the beloved Support Driven community in 2017.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

Verint

JANUARY 30, 2018

We have group owners from sales, marketing and product development that are stakeholders and express opinions on how we should be managing the community. That said, I’m pleasantly surprised that the platform doesn’t require much administrative time or technical support. No worries!

Analytics 38

Analytics Technical Support B2B Best practices 38

TechSee

APRIL 3, 2018

For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. Customer care and support – TechSee. The relationship with your customers only begins with the sale. Churn refers to the percentage of customer attrition over a specific period of time.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. And its customers (students) have certainly found value in this online learning community – one student who now works at Facebook said that Udacity helped them “land a new technical role at my dream company. ”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64