2017 Service level Technology virtual call center 
Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Video Support: Video is making its way to the call center; thanks to the amount and detail of information it provides customers.
Fonolo
NOVEMBER 17, 2020
We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.
Cisco - Contact Center
JANUARY 21, 2020
With new generations of new consumers speaking their mother tongue language when calling a contact center, the translation problem will not disappear anytime soon. Therefore, the challenge is even higher for Digital Contact Centers. Transforming Customer Experience with Contact Center AI.
Expert insights. Personalized for you.
40 
Let's personalize your content