2018 Related Topics 
ShepHyken
JANUARY 3, 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. The customer expects more than ever.
Beyond Philosophy
JANUARY 8, 2018
My concerns only grow as we roll into 2018. The post Troublesome Trends & Predictions for 2018 appeared first on. However, for a while now, I have been writing about the decline and dilution of the discipline of Customer Experience. I can sum it up with two examples. Example #1: Relabeling Rather Than Revamping. BigIdeas2018.
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Callminer
NOVEMBER 13, 2018
Watch this video to hear from Marvie directly and learn more about Dialog Direct’s journey and results with CallMiner Eureka: The post Congratulations to the 2018 LISTEN Awards Winners appeared first on CallMiner. L-R) Customer Service Director Michael Hull, First Associate’s Pulkit Jain, and Brian LaRoche.
ShepHyken
MAY 11, 2018
In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake. This is not going to happen, at least in 2018. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
November 28th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences.
Contact Center Pipeline
DECEMBER 6, 2017
Yet another year is coming to a close, and I can think of no better way to prepare for 2018 than with a round of regifting! This annual tradition here at the Agility Factor column has been a real boon to the industry over the years. We’ve cleaned out some of the biggest messes in […].
Callminer
DECEMBER 30, 2018
CallMiner had amazing product news, awards and press in 2018 and in case you missed it, below are 10 highlights from the year!
Speaker: Rick Nucci, Co-Founder & CEO of Guru
November 6th, 2018 9:00 AM PST, 12:00 PM EST, 4:00 PM GMT. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
October 31st, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT Why much of what you’ve heard – like “under promise/over deliver, “defense wins championships,” “sell harder” – does not work in today’s marketplace of multiple generations and cultures.
Speaker: Tony Medrano, CEO of RapportBoost.ai
October 23th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations. How artificial intelligence can improve your organization's KPIs through machine learning. How AI is empowering agents rather than replacing them.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps. How to get the best possible feedback from customers.
Speaker: Tom Vander Well, President & CEO, Intelligentics
December 12th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: What are the most common omnichannel options. What the pros and cons are with each channel. How to do your due diligence to make wise, customer-centric choices.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The benefits of self-service. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier.
Speaker: Tony Medrano, CEO of RapportBoost.ai
November 27th, 2018 12:30 PM PST, 3:30 PM EST, 7:30 PM GMT. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels. How to improve agent performance and manage their expectations.
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