Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It: Frees up agents’ time by resolving minor inquiries that may not require human interference.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Mindtouch

DECEMBER 18, 2018

And when agents churn, costs increase, the other agents take on extra burden, and the customer experience is left hurting as a result. That’s probably why “47% of contact centers with 500-1000 seats rate turnover as the top challenge,” according to a 2018 Contact Center Pipeline Report. In support of scalable support models.

Chatbots 54

Chatbots Real estate Contact Center Self service 54

Fonolo

FEBRUARY 19, 2019

Telltale Signs: How to Identify Call Center Agent Burnout. CX Trends You Need to Watch in 2018 [White Paper]. The Top 10 Worst Companies You Called in 2018. Customer Experience Trends. The contact center really just one component of the bigger world of customer service or customer experience. Who are you #onholdwith?

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Robert Davis

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Agent burnout is high due to the aforementioned “rejection factor” inherent in outbound selling.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Agent burnout is high due to the aforementioned “rejection factor” inherent in outbound selling.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40