Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It: Frees up agents’ time by resolving minor inquiries that may not require human interference.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Mindtouch

DECEMBER 18, 2018

At times, the growing ubiquity of chatbot technology casts a long shadow on the world of contact center agents. The IBM Watson Blog , for one, estimates that “85% of all customer interactions will be handled without a human agent” by the year 2020. Agents can query chatbots the same way a customer would.

Chatbots 54

Chatbots Real estate Contact Center Self service 54

Fonolo

FEBRUARY 19, 2019

Telltale Signs: How to Identify Call Center Agent Burnout. CX Trends You Need to Watch in 2018 [White Paper]. The Top 10 Worst Companies You Called in 2018. Keeping AI and Chatbots in Perspective. How to Think about Chatbots in a Big Picture Kinda Way. Customer Experience Trends. Who are you #onholdwith?

Call Center 62

Call Center Contact Center Agent burnout Gamification 62