Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It: Frees up agents’ time by resolving minor inquiries that may not require human interference.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Mindtouch

DECEMBER 18, 2018

And when agents churn, costs increase, the other agents take on extra burden, and the customer experience is left hurting as a result. That’s probably why “47% of contact centers with 500-1000 seats rate turnover as the top challenge,” according to a 2018 Contact Center Pipeline Report. In support of scalable support models.

Chatbots 54

Chatbots Real estate Contact Center Self service 54

Robert Davis

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). The rise in digital channels over the past decade has had a profound effect on service and sales operations. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). The rise in digital channels over the past decade has had a profound effect on service and sales operations. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40