8x8

MARCH 26, 2018

The article noted that cloud is helping companies break down the silos as they recognize “a growing need for tighter integration between their communications and contact center infrastructure.”. Sheila McGee-Smith, principal analyst of McGee-Smith Analytics concurred that “it’s a trend we are going to see more of.

Enterprise 48

Enterprise Contact Center contact center solutions Analytics 48

Altivon

OCTOBER 11, 2017

As always, she wove a clear narrative through the hour-long discussion on key topics including omnichannel, analytics, artificial intelligence and the operational challenges presented by change. Contact center solutions often have a 10 year life cycle. Data Mining and Analytics. Here are a few highlights.

Contact Center 40

Contact Center Analytics contact center solutions Coaching 40

Call Journey

OCTOBER 20, 2018

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. The event took place May 1-4 in Nashville, Tennessee, CX18 and was presented by Genesys[Symbol], the global leader in omnichannel customer experience and contact center solutions.

Analytics 40

Analytics Engineering contact center solutions Employee engagement 40

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 Look for: Years in business Client testimonials and case studies Industry awards and recognition Type of clients they serve #3 Dive into Their Solution Offerings Next, examine the solution offerings of each vendor on your shortlist.

call center software 98

call center software Call Center APIs Contact Center 98

Noble Systems

MARCH 11, 2019

This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Here are the top five advantages of moving contact centers to the cloud. Financial Flexibility.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

8x8

OCTOBER 12, 2017

At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. The seven new 8x8 patents issued by the U.S.

voip 48

voip contact center solutions Analytics Contact Center 48

Monet Software

DECEMBER 13, 2018

Monet Software’s Cloud Scheduling and Forecasting Solution combines with the Genesys Customer Experience Platform to optimize contact center resources and improve agent and customer experiences. LOS ANGELES – DECEMBER 03, 2018.

Management 48

Management contact center solutions Morale Contact Center 48

Talkdesk

FEBRUARY 20, 2019

In 2018, SICOM wanted to improve their operations as they realized their existing contact center solutions had many limitations, including not having easy access to call recordings and a homegrown ticketing system they had outgrown. In fact, SICOM technology is used in 30,000 restaurants in 62 countries.

contact center solutions 47

contact center solutions CRM Contact Center Analytics 47

NICE inContact

DECEMBER 21, 2018

But for forward-thinking contact centers looking to modernize their operations and keep performance levels at their peak, it’s about doing better with less. It means finding a cloud contact center solution that allows you to lower labor costs while actually accelerating time to resolution and enhancing the customer experience.

Cloud contact 48

Cloud contact Contact Center contact center solutions Self service 48

NICE inContact

AUGUST 27, 2018

Ensuring that your contact center does not “miss out” on social channels is vital, just look at these stats: The number of social media users worldwide in 2018 is 196 billion , up 13 percent from 2017. In July 2018, Facebook had 2.2 Ensure that your contact center solution allows for this.

Contact Center 48

Contact Center contact center solutions Analytics Surveys 48

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. between 2017 and 2018 (as of July 31, 2019). 12/11/2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Hodusoft

NOVEMBER 13, 2019

The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Read other analyst reports about NICE inContact CXone. Download all 3 reports. [i]

Multichannel 48

Multichannel Contact Center contact center solutions Cloud contact 48

Revation Systems

JANUARY 2, 2020

As reported by Accenture , US consumers’ use of wearables jumped from 9% in 2014 to 33% in 2018. At Revation, we see a direct link between our cloud-based multimedia contact center solution, LinkLive, and the benefits wearable technology is providing the industry today. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. With that in mind, today we launched a new integrated communications solution we call the X Series Platform. This article was originally published on Linkedin on March 12. Chat, email, phone, slack, text, tweet.

Contact Center 48

Contact Center contact center solutions Enterprise Analytics 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. With that in mind, today we launched a new integrated communications solution we call the X Series Platform. This article was originally published on Linkedin on March 12. Chat, email, phone, slack, text, tweet.

Contact Center 48

Contact Center contact center solutions Enterprise Analytics 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. With that in mind, today we launched a new integrated communications solution we call the X Series Platform. This article was originally published on Linkedin on March 12. Chat, email, phone, slack, text, tweet.

Contact Center 48

Contact Center contact center solutions Enterprise Analytics 48

NICE inContact

DECEMBER 26, 2018

Just over a year ago, we launched our NICE inContact CXone cloud customer experience platform as the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Pay only for what you need, when you need it.

Call Center 48

Call Center Technology Cloud contact Contact Center 48

3CLogic

JANUARY 24, 2024

With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today.

Contact Center 64

Contact Center Virtual Agent Coaching Self service 64

Revation Systems

MAY 2, 2019

Francis was in search of a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. . The Solution . Francis went live with Revation’s LinkLive multimedia call center solution in April of 2018.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

JustCall

AUGUST 10, 2022

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Sales dialers – A remote phone system that automatically makes calls using an uploaded contact list and connects to a human agent only when the call is received. Alt-Text: Aircall Analytics. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Revation Systems

JULY 17, 2019

Francis was in search of a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. . The Solution. Francis went live with Revation’s LinkLive multimedia call center solution in April of 2018.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

JustCall

APRIL 24, 2023

Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Advanced analytics The data visualization and analytics feature make it easy to present your team’s results and make real-time decisions.

voip 52

voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Auto dialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10 10 Trustpilot– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

Dialer 360

APRIL 20, 2018

Digital transformation contact center is essential to practice for sustainability in 2018. According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21