DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 billion through 2018 , and expected to exceed $60 billion by 2025. Why is the market potential so huge? What is making analytics the new in-crowd? What is making analytics the new in-crowd?

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions. By Donna Fluss.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Comm100

FEBRUARY 5, 2018

Account marketing (marketing geared toward accounts with the greatest revenue potential). Marketing analytics (reports on how your campaigns are progressing and which campaigns are delivering the highest ROI). Free Download] Live Chat Benchmark Report 2018. Email marketing (mass-marketing via email).

CRM 68

CRM Marketing Multichannel Self service 68