2018 Benchmark Consulting 
Beyond Philosophy
APRIL 4, 2019
Our global Customer Experience consultancy is named after this concept. That said, Volvo didn’t make the Insurance Institute for Highway Safety’s Top Safety Pick honor for 2018. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Once the customer had a positive CX, it will set a new benchmark.
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Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. TORONTO (PRWEB) April 4, 2018. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The Taylor Reach Group, Inc.,
Taylor Reach Group
JUNE 7, 2018
TORONTO (PRWEB) JUNE 07, 2018. Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers.
HGS
JUNE 28, 2018
They have an established relationship with a BPO provider, who is taking a more consultative, partner-oriented approach to its solutions. Fri, 06/29/2018 - 00:08. In many cases, BPO in this stage is about augmenting or eliminating processes with automation. These companies have been outsourcing for a long time. Healthcare.
Taylor Reach Group
MAY 3, 2018
TORONTO (PRWEB) MAY 03, 2018. Taylor Reach’s expert consultants will conduct on-site analysis coupled with implementation of a Call Center audit tool which will benchmark the center across 8 categories, 29 sub-categories, 700+ data points and against 2500+ other Contact Centers in order to establish a best-in-class comparison. “We
Altivon
JULY 27, 2020
Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice Response (IVR) systems, released July 1, 2020 by IVR Doctors. IVR Doctors has more than 30 years of market research, usability consulting, marketing, and call center management experience. and Canada. Electric Company. Tops in Usability.
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