Guest Blog: Which Road Is Your Customer Experience On?
ShepHyken
SEPTEMBER 21, 2018
You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.
2018 Big data Customer Care 
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Why Technology Won’t Help You Understand Your Customers
C3Centricity
MAY 25, 2020
A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. Get Answers.
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AI Chatbot Trends to Expect in 2018
LiveChat
FEBRUARY 13, 2018
Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. Artificial intelligence is not meant for just a few big companies. These changes have started to take shape in recent times and chatbots are expected to evolve even further in 2018.
Call Center, Contact Center and Customer Experience Events – April 2018
Taylor Reach Group
MARCH 26, 2018
With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Find out how to navigate the transformation of the customer experience to ensure your company stays ahead of the curve. The big one. This is it.
Contact Center and CX Expos Conferences and Summits – June 2018
Taylor Reach Group
MAY 24, 2018
With that, here are some of the events taking place in June 2018 (in chronological order) with direct links to each event: The 2018 Canadian Telecom Summit: June 4-6, Toronto, ON. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL.
What a Customer First Strategy Means Post Pandemic
C3Centricity
AUGUST 17, 2020
Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . The industry grew a measly 2.1% But there is some hope.
50+ Customer Engagement Statistics for 2020
ProProfs Blog
JANUARY 30, 2020
If you invest in customer engagement strategies, you’ll like to see your customers spending more on your services. and will increase to 47.3% – this was estimated for 2018! And delighted customers are equivalent to more revenue for the business. In 2018, 46.5 Source: Amasty ) Tweet this.
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