Guest Blog: Which Road Is Your Customer Experience On?
ShepHyken
SEPTEMBER 21, 2018
You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.
2018 Big data Customer Care 
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AI Chatbot Trends to Expect in 2018
LiveChat
FEBRUARY 13, 2018
Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. Artificial intelligence is not meant for just a few big companies. These changes have started to take shape in recent times and chatbots are expected to evolve even further in 2018.
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Why Technology Won’t Help You Understand Your Customers
C3Centricity
MAY 25, 2020
A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. Get Answers.
What a Customer First Strategy Means Post Pandemic
C3Centricity
AUGUST 17, 2020
Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . The industry grew a measly 2.1% But there is some hope.
50+ Customer Engagement Statistics for 2020
ProProfs Blog
JANUARY 30, 2020
If you invest in customer engagement strategies, you’ll like to see your customers spending more on your services. and will increase to 47.3% – this was estimated for 2018! And delighted customers are equivalent to more revenue for the business. In 2018, 46.5 Source: Amasty ) Tweet this.
Customer Service Skills That Will Make You a Better Project Manager
CSM Magazine
MARCH 14, 2020
As a customer service representative, communication is the most important part of your job, which entirely revolves around talking to customers, carefully listening to their concerns, understanding their point of view, and suggesting ways to improve things.
Omnichannel management creates opportunity.
Call Experts
JANUARY 23, 2019
Challenges and opportunities associated with omnichannel: One of the most significant issues for businesses is ensuring support for customers navigating the different channels in an omnichannel process. Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency.
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