Fonolo

APRIL 24, 2018

You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.

Contact Center 99

Contact Center Call Center Self service Surveys 99

Fonolo

APRIL 24, 2018

You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.

Contact Center 57

Contact Center Call Center Self service Surveys 57

Fonolo

NOVEMBER 17, 2020

Snow of Ventana writes , “90 percent or more of most contact center’s operating budget is allocated to keep existing processes and systems running,” rather than improving agent support bolstering contact center resources. Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CX Global Media

JULY 11, 2019

David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.

Contact Center 120

Contact Center CCNG Morale Coaching 120