2018 call center professionals Surveys 
TRUSTID
DECEMBER 16, 2018
In our recently released 2018 Learnings on Customer Authentication market report , we take what we have seen throughout the year to give more insight into the current status of call center authentication. Contact center agents don’t trust KBA. So what have we learned?
Fonolo
APRIL 24, 2018
Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If This lines up with our experience selling a call-back solution.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
APRIL 24, 2018
Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If This lines up with our experience selling a call-back solution.
TRUSTID
JUNE 14, 2018
In our 2018 State of Call Center Authentication survey , we asked call center professionals to tell us their plans to create multi-factor authentication. When TRUSTID plays with existing technologies it can put banks on a path for becoming multi-factor authentication compliant. .
TRUSTID
JUNE 30, 2018
Knowing the impact identity interrogation can have on an organization, it’s not surprising that call centers want to remove telephone operators from the authentication process.
Fonolo
NOVEMBER 17, 2020
Snow of Ventana writes , “90 percent or more of most contact center’s operating budget is allocated to keep existing processes and systems running,” rather than improving agent support bolstering contact center resources. Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry.
Expert insights. Personalized for you.
52 
Let's personalize your content