Revation Systems

MARCH 13, 2018

LinkLive’s Spring 2018 Release features both text-to-speech (TTS) and speech-to-text (STT) capabilities, which are designed to help organizations in various sectors simplify engagement and bolster positive relationships. This better equips your call center agents and supervisors in making real-time decisions and strategies.

Chatbots 48

Chatbots Banking Contact Center Healthcare 48

TeleDirect

JANUARY 9, 2019

Did you meet all of your business goals in 2018? And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more?

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

Working Solutions

JANUARY 3, 2019

From new insights into the benefits of outsourced customer care to news about what’s going on in our community of clients and associates, 2018 proved to be memorable here at the Working Solutions blog. The post Year in Review: Our Top Customer Service Blog Posts of 2018 appeared first on Working Solutions.

Customer Service 40

Customer Service outsourcing Customer Care virtual call center 40

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. What is an employee call out-line? Customization.

outsourcing 68

outsourcing Call Center Answering services Contact Center 68

TeleDirect

MAY 8, 2018

In the article, TeleDirect was voted the best overall call center service for 2018. We’re truly honored for this recognition.

Call Center 72

Call Center B2B outsourcing Business Process Outsourcing 72

Outsource Consultants

JANUARY 7, 2019

Goodbye 2018. As we begin another year of innovation and evolution in customer service and call center technology, you may be considering call center outsourcing. Maybe for the first time, or maybe you’re a seasoned outsourcing veteran and need a new or additional call center partner. Hello 2019!

Call Center 64

Call Center outsourcing Scripts call center solutions 64

Dialer 360

MARCH 9, 2018

Let’s face it, there are some concerned and important decisions to make an outbound call center solution. With quickly developing innovations, the rise in customers’ expectations and consistently expanding channels require significant changes and updates in the call center solution. So what is the best plan?

call center solutions 20

call center solutions Call Center call center software outsourcing 20

TechSee

JUNE 5, 2018

According to a 2018 survey , 15% of Americans say they have used a chatbot to interact with a company in the prior 12 months, and Gartner projects that more than 85% of all customer interactions will be managed without a human by 2020. 3 Co-browsing and AI.

Chatbots 116

Chatbots Self service Surveys Technology 116

Monet Software

SEPTEMBER 21, 2018

Just a few months after receiving an award as one of the industry’s most innovative call center solutions, we’re pleased to announce that Monet WFO has been named a Communications Solutions Product of the Year by TMC, the publisher of Cloud Computing magazine.

call center solutions 48

call center solutions Call Center Metrics Marketing 48

TechSee

MARCH 13, 2018

We will be watching these up-and-coming AI trends closely in 2018, and so should you. These areas represent excellent starting points for introducing AI into your organization and building the intelligent platform of tomorrow. Augmentation of human intelligence.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

Revation Systems

MAY 2, 2019

The lack of real-time, easily accessible data for the call center’s performance limited the ability to improve overall patient experience in today’s digital ly transform ed healthcare system. The Solution . Francis went live with Revation’s LinkLive multimedia call center solution in April of 2018.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. These are just a handful of ways that the shift from call center to contact center has specifically impacted businesses’ abilities to affect the customer experience — and drive it forward even more.

Contact Center 48

Contact Center Call Center Banking Airlines 48

Revation Systems

JULY 17, 2019

Now, Revation’s LinkLive technology handles every session that comes into our call center from beginning to end. The level of control that I now have over my operation since using the LinkLive call center solution has significantly increased. The Solution. Donte Lazarus , Roper St. Francis Healthcare.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

Revation Systems

JULY 9, 2019

Francis sought a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. Francis went live with Revation’s LinkLive multimedia call center solution in April 2018.

Analytics 48

Analytics Healthcare call center solutions Call Center 48

Revation Systems

JULY 9, 2019

Francis sought a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. Francis went live with Revation’s LinkLive multimedia call center solution in April 2018.

Analytics 48

Analytics Healthcare call center solutions Call Center 48

3CLogic

AUGUST 31, 2021

A 2018 study published in Cogent Business & Management , measured how employee empathy affects customer satisfaction and loyalty. Working toward a more empathetic contact center is critical for driving positive experiences and improving your organization as a whole. Research actually supports this.

Customer Service 59

Customer Service Interactive Voice Response Contact Center Telecommunications 59

3CLogic

MAY 12, 2020

As of 2018, enterprises averaged 129 applications per company. In this “new normal”, the need to reduce the technological footprint will be crucial to enabling a more productive and flexible remote workforce.

Coaching 83

Coaching Analytics Best practices CRM 83

pindrop

JANUARY 17, 2020

In 2018, the fraudulent call rate came in at 1 in every 685 calls – a higher rate than from years prior. It is clear fraudsters understand how to maneuver around legacy security solutions, and enterprises need to take note.

Enterprise 40

Enterprise contact center solutions call center solutions Banking 40

Hodusoft

NOVEMBER 13, 2019

With WebRTC and cloud-hosted contact center solutions, you can simply use your smartphones and you need not even have a regular office to start with. Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019. It gains more ground in 2010, especially in helping with big data analysis.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

JustCall

FEBRUARY 13, 2023

Nextiva Overview Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations , and so on. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

JustCall

AUGUST 10, 2022

Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations, and so on. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Revation Systems

JUNE 15, 2020

Likewise, Banner Health found that between 2016 and 2018, referral volume had declined significantly. It also jeopardized patient safety because transfer agents couldn’t bring participants together in one call. Revation has shown the flexibility and enthusiasm we need to take our transfer center to the next level,” he added.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

Grupo Noa

MARCH 9, 2018

The latest survey by The Harris Poll claimed that 81% of the customers get seriously pissed off when they wait in long calling queues. Improve Efficiency of the Customer Responsive Mechanism: The task of customer support becomes a lot easier for a company when it outsource its call center solutions.

Call Center 40

Call Center outsourcing call center solutions Contact Center 40

Grupo Noa

MARCH 9, 2018

The latest survey by The Harris Poll claimed that 81% of the customers get seriously pissed off when they wait in long calling queues. Improve Efficiency of the Customer Responsive Mechanism: The task of customer support becomes a lot easier for a company when it outsource its call center solutions.

Call Center 40

Call Center outsourcing call center solutions Contact Center 40

3CLogic

JUNE 17, 2020

While temporarily increasing the number of agents can help during times of increased call volume, many long-attributed call center issues (ie: long wait times, routing to unqualified representatives, etc.) To name a few: too many platforms (as of 2018, the average number of applications per company was 128!),

Call Center 72

Call Center Airlines Enterprise Self service 72