2018 Call Center call center professionals 
Revation Systems
MAY 24, 2018
Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers? The post Discuss Healthcare Call Center Trends with Revation at HCCT 2018 appeared first on Revation Systems. See you in the City of Bridges!
TRUSTID
DECEMBER 16, 2018
In our recently released 2018 Learnings on Customer Authentication market report , we take what we have seen throughout the year to give more insight into the current status of call center authentication. So what have we learned? Organizations want technologies that effectively authenticate customers over the telephone channel.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
APRIL 24, 2018
In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. Who wrote it: Call Centre Helper.
CX Global Media
JULY 11, 2019
In this session, former Fortune 50 Chief Innovation Officer Amy Radin shares pragmatic advice based on real-world experience, that will empower call center leaders to participate actively and effectively in their business’ innovation efforts. EXPERT SESSION – How Do Your Call Center Supervisors Measure Up?
Fonolo
MAY 1, 2018
Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.
TRUSTID
JUNE 30, 2018
Call center agents are trained to support customers and resolve their issues in a timely manner. Today, agent-based authentication makes up roughly 20 percent of the cost and duration of an inbound call. So why are they spending so much time interrogating them over the phone?
TRUSTID
AUGUST 30, 2018
According to the 2018 State of Call Center Authentication study, KBA remains a preferred authentication method for many financial institutions despite nearly 40 percent of call center professionals admitting they doubt KBA’s accuracy. . I know change can be difficult, and slow for many industries.
Expert insights. Personalized for you.
48 
Let's personalize your content