CCNG
OCTOBER 19, 2022
Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Forrester, 2018) Over 80% of organizations expect to compete mainly based on CX, meaning that the skill of realizing benefits will be in high demand. Here are over 100 customer experience stats and trends for you to discover.
CX Global Media
JULY 11, 2019
David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.
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CCNG
JANUARY 4, 2023
Yet, Gartner data, reported by Smart Customer Service in 2018, indicated that “only 16 percent of representatives find that the systems and tools actually help them handle customer issues and even fewer – just 12 percent – say tools simplify their day-to-day work.”
Avaya
OCTOBER 25, 2018
Dale is an active member and conference speaker at SOCAP, ICSA, and CCNG. This blog was first published July 12, 2018 on the C3i Solutions blog. Throughout his career, he has held various corporate marketing, brand management, advertising, promotions, and advertising agency executive posts.
Altitude
APRIL 10, 2018
So, we thought: great time to look back at 2017 and further ahead into 2018 and share with you some of the great achievements that we brought to our customers, partners, and the industry last year. Hey, it seems that it was just yesterday that we were ladling out “Happy New Year” and today Q1 is already over! Time flies, huh?
Altitude
OCTOBER 27, 2017
T he European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.
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