2018 Chief Customer Officer Customer Support 
Fonolo
MAY 10, 2018
In 2018, companies, platforms, and users alike are keeping an even closer eye on privacy and, importantly, verified, trusted, and accurate content. Bliss is a fitting last name for the Founder and CEO of CustomerBliss , which focuses on improving the lives of customers in any industry. On the agenda? The takeaway?
Nicereply
MARCH 23, 2021
Manage the contact with the customer ever step of the way. What we are doing today should always be something that would make the customer want to come back the next time – every time! Shep Hyken (@Hyken) February 1, 2018. Customer Service Experts, Writers, Consultants, and Influencers. Founder of CoSupport.
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ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Taylor Reach Group
APRIL 25, 2018
With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN. ODSC East 2018 is one of the largest applied data science conferences in the world. Chief Customer Officer Exchange: Bridge the Silos – May 6-8, San Diego, CA.
Solvvy
JUNE 12, 2018
Join this session for a practical reminder and a coaching strategy for service and support teams. Develop a Scalable, Transformative Support Model. Janelle Sallenave , Head of Customer Support, North America, Uber. Jason Bradshaw , Chief Customer Officer, Volkswagen Group Australia. See you at CCW!
Mindtouch
APRIL 23, 2018
At the Pulse 2018 conference by Gainsight , the conversation moved past how to measure success and onto how to connect your customers’ success to every interaction your company has with them. Having a sound structure to deliver information to your customers is the foundation from which to analyze their behavior.
ChurnZero
JANUARY 4, 2019
In 2019, Customer Success will rely on eliminating fragmentation and allowing people to access content and services seamlessly across all devices.” – Annie Dossey, Content Marketing Manager, Clearbridge. The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM.
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