Noble Systems

APRIL 8, 2020

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Roles and Web-based Dashboards.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Bright Pattern

FEBRUARY 15, 2018

The cloud contact center space continues to grow as enterprises look to replace their end-of-life premise-based contact centers. Cloud vendors continue to innovate and develop capabilities making it more beneficial to operate contact centers in the cloud.

Call Center 70

Call Center Cloud contact Contact Center Enterprise 70

SharpenCX

JUNE 20, 2018

The post Press Release: Sharpen Technologies Wins Gold and Silver in the 2018 Stevie American Business Awards appeared first on Sharpen Contact Center Software.

Technology 52

Technology Contact center software Cloud contact Contact Center 52

Revation Systems

NOVEMBER 6, 2018

IBM’s 2018 “Cost of a Data Breach” study reports the global average cost of a single data breach is up 6.4 The importance of security for healthcare cloud offerings is only growing, and software/IT vendors will need to shift to meet these expanding requirements. The post HITRUST — 2018 and Beyond appeared first on Revation Systems.

Healthcare 48

Healthcare industry standards Cloud contact Contact Center 48

Talkdesk

SEPTEMBER 25, 2018

Forrester Research today released The Forrester Wave™: Cloud Contact Centers, Q3 2018, listing Talkdesk as a Strong Performer. The post Leading Independent Research Firm Names Talkdesk a Strong Performer in Cloud Contact Center Market appeared first on Talkdesk.

Cloud contact 40

Cloud contact Contact Center Marketing 40

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Here’s how you can get the most out of Enterprise Connect 2018 with Talkdesk: Join Talkdesk’s VP of Marketing, Folia Grace, for an Executive Panel with Industry Analyst Sheila McGee-Smith. Title: Cloud Contact Center 2.0: Date: Tuesday, March 13th, 2018.

Enterprise 40

Enterprise Cloud contact Contact Center Consulting 40

Bright Pattern

FEBRUARY 1, 2018

The cloud transition continues to turn tables. Historical Cloud Contact leaders are being joined by a set of new entrants.

Multichannel 59

Multichannel Cloud contact contact center solutions Contact Center 59

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

Talkdesk

FEBRUARY 26, 2018

It’s 2018, business is happening in the cloud and your contact center needs to reflect that. If you’re still relying on rigid, on-prem tools like hard phones and complicated code to handle communication with customers and prospects, you’re missing out on all of the exciting new innovations that cloud technology allows.

Call Center 40

Call Center Cloud contact Contact Center Technology 40

Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. Make sure your contact center integrates with your CRM, it’ll save your agents a lot of time and your customers a lot of frustration.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. Make sure your contact center integrates with your CRM, it’ll save your agents a lot of time and your customers a lot of frustration.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We believe our cloud-native, modern architecture has proven itself to be built for the greatest flexibility and scalability on the cloud contact center market.

Cloud contact 55

Cloud contact Contact Center Technology Marketing 55

Bright Pattern

APRIL 26, 2018

The migration to the cloud continued in 2017 as small business (SMB) and enterprise contact centers realized the benefits of having a cloud contact center, such as reduced capital expenditure, increased agent engagement, and improved customer service.

Contact Center 48

Contact Center Cloud contact Enterprise Customer Service 48

Talkdesk

JANUARY 12, 2018

To see the difference, compare Talkdesk’s contact center features with legacy systems to see why it is time to consider the cost of not switching to the next-generation contact center in the cloud: The Benefits of Switching to Talkdesk. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Customer Service Customer Experience Cloud contact 40

Talkdesk

JANUARY 12, 2018

To see the difference, compare Talkdesk’s contact center features with legacy systems to see why it is time to consider the cost of not switching to the next-generation contact center in the cloud: The Benefits of Switching to Talkdesk. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Customer Service Customer Experience Cloud contact 40

NICE inContact

APRIL 12, 2019

More than 4,000 Unisys agents at 16 global service desk locations handle over 18 million InteliServe contacts annually. In early 2018, Unisys reimagined its service desk offering and worked toward developing a solution that would deliver an outstanding customer experience.

Cloud contact 11

Cloud contact Contact Center Marketing Technology 11

Call Experts

FEBRUARY 19, 2020

It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. More Blogs Menu. The Value of an Optimized Customer Experience.

Customer Experience 80

Customer Experience Journey mapping Interactive Voice Response Self service 80

NICE inContact

JANUARY 28, 2019

We’ve arrived at part 4 of our 5 part series on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018. We’ve talked about the thorough questionnaire and proof of concept demos, but as every contact center well knows, no vendor review would be complete without including the voice of the customer.

Cloud contact 54

Cloud contact contact center solutions Contact Center Feedback 54

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Call Experts

MARCH 5, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Call Center 80

Aspect

MAY 31, 2018

Our developers build responsive cloud Contact Centre as a Service (CCaaS) solutions that are capable of processing high volumes of requests while offering additional support, flexibility and scalability when necessary.

Cloud contact 68

Cloud contact Chatbots Surveys Customer retention 68

NICE inContact

JANUARY 21, 2019

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed.

Cloud contact 54

Cloud contact Contact Center Analytics Marketing 54

Call Experts

MARCH 18, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

Cyara

JULY 9, 2019

Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Cloud contact centers, particularly Amazon Connect, provide businesses with a service that incorporates and embraces all of these characteristics.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

NICE inContact

JANUARY 11, 2019

It often seems that AI is becoming the answer for EVERYTHING but contact center leaders can struggle to understand how it can help specific employees with specific roles. Data from the recently published NICE inContact 2018 CX Transformation Benchmark Study offers up-to-the-minute insights.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

Connect

APRIL 9, 2024

However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018.

Technology 92

Technology Customer Experience Management Cloud contact 92

Talkdesk

JANUARY 22, 2019

2018 was a big year for Talkdesk, and so far, the new year promises to be even better. Talkdesk is quickly garnering attention from customers and industry leaders as the enterprise cloud contact center. We are honored to be included among so many other nominations (more than 2,700!)

Sales 51

Sales Customer Service Cloud contact Self service 51

Talkdesk

JANUARY 7, 2019

It’s the first week of the new year, and if you are like me you are wondering where 2018 went. It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. What caused this tremendous growth and success in 2018?

Contact center software 45

Contact center software Cloud contact Contact Center Enterprise 45

Vonage

JANUARY 30, 2019

Contact centres are a case in point. We know cloud contact centres enable both virtual and home-based resource models. As more centres migrate to the cloud, more can consider these options. Aligning Contact Centre Outcomes With Strategic CX Aims. It’s never been easy to find talent in competitive markets.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Enghouse Interactive

DECEMBER 5, 2018

2018 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it might bring. The following blog takes a look at the contact centre and what we can expect to see in 2019. Cloud contact centre adoption rates will continue to grow.

Coaching 65

Coaching Analytics Cloud contact Self service 65