CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Gamification.

Customer Service 80

Customer Service Gamification Self service CRM 80

Taylor Reach Group

DECEMBER 21, 2017

As we remove the plastic wrappings from our new calendars and start neatly recording upcoming events and plans, we’re inspired to make 2018 the best year ever. Supervisors and managers in your organization are having the same thoughts—they want to make 2018 the best year ever, for themselves and their people. Give Feedback!

Coaching 54

Coaching Gamification Feedback Personalization 54

CX Accelerator

APRIL 11, 2018

Or, you look at your to-do list at the end of the day, and realize that it's not just that you didn't spend your time coaching your team or any of your other big priorities; your list for tomorrow is also filled with distractions that won't do anything to help your team accomplish what matters most. Karin was named on Inc.'s

Customer Experience 140

Customer Experience Wireless Journey mapping Gamification 140

Aspect

OCTOBER 19, 2017

Companies can provide this type of work environment through proper coaching, gamification, and rewards and recognition for a job well done. The survey will remain open until April 15, 2018. When agents feel valued, have responsibility, and can work autonomously they feel more of a sense of purpose and commitment to their job.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

Livepro

JUNE 19, 2019

She pitches at startup events such as Launch Festival Sydney, and in July 2018, the collaboration of Pat Inc and V-KAIWA was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge in LA. Pat Inc won global Best New Algorithm for AI 2018/2019. Topic: ‘Leveling up your organisation with gamification’.

Government 75

Government Gamification outsourcing Consulting 75

Robert Davis

NOVEMBER 10, 2018

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. November 13, 2018 – Robert C. Before supervisors can coach mastery, RCDA helps them become masters themselves.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

NICE inContact

JULY 25, 2019

According to a Korn Ferry Poll (2018), 33 percent of professionals selected “I’m bored, need new challenge” as their motivation for moving on to another job. Challenges can consistently be given through gamification tools. 5) Provide Coaching. Offering a mentor or coach is crucial to keeping your agents around.

Call Center 56

Call Center Gamification Coaching Contact Center 56