VocalCom

JANUARY 15, 2018

While creating great customer experiences will remain a primary goal in 2018, the manner in which technology and humans work together to deliver this outcome continues to evolve. The post Top 7 Customer Engagement Trends in 2018 appeared first on Vocalcom Blog.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

VocalCom

DECEMBER 4, 2017

Here are five ways blended AI may transform customer service and sales in 2018. To deliver the very best in customer service and conversational commerce, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

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Upstream Works

DECEMBER 11, 2018

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. The very word “multichannel” seemed to indicate that the more channels a contact center could boast, the better.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Since then, the CDP market has grown rapidly. billion and is expected to grow from USD 4.8

call center software 98

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VocalCom

MARCH 25, 2019

But don’t forget Instagram and Snapchat: Statista states that 64% of people aged 18 to 29 used Instagram as of January 2018. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 54

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VocalCom

AUGUST 14, 2017

According to Gartner, 50% of companies will redirect their investments to customer experience innovations by 2018. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

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Customer Service Contact center software Gamification Customer centricity 48

VocalCom

MARCH 11, 2019

The Adobe Consumer Email Survey also found that consumer use of the channel increased by 17% in 2018, with 50% of respondents claiming email to be their favorite channel. According to Gartner, email remains the most commonly used digital customer service channel. Undoubtedly, many of your customers reach out on this channel for service.

Contact center software 48

Contact center software Big data Contact Center Customer centricity 48