ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Prior to joining SurveyMonkey, he served as VP of Customer Success at Neustar and SVP of Worldwide Professional Services at Aspect Software.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Tenfold - Contact Center Blog

JANUARY 17, 2018

Beyond the buzz CX has been generating, studies prove that customers’ experience of your business is indeed worth a closer look. Gartner projects more than 50% of companies will increase investments in CX enhancement in 2018. This makes sense, given Deloitte reports “90% of customers trust peer references.” The post Who Owns CX?

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

Avaya

MAY 10, 2016

According to Gartner, by year-end 2018, a customer digital assistant will recognize individuals by face and voice across channels and partners. It’s no secret that loyal, returning customers have a higher customer lifetime value (CLV) than new ones.

Multichannel 48

Multichannel Customer advocacy Customer retention Call Center 48

SmartKarrot

JANUARY 5, 2021

His commitment towards the Customer Success community brings him to the frontline of influencers who are most-valued for their exceptional pieces of advice and knowledge. Exceptionally reputed Customer Success Leader and Consultant, Emilia is the Founder and CEO at GrowthMolecules. Emilia D’Anzica. Andrew Michael. Swati Garg.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21