Mindtouch

APRIL 23, 2018

At the Pulse 2018 conference by Gainsight , the conversation moved past how to measure success and onto how to connect your customers’ success to every interaction your company has with them. Having a sound structure to deliver information to your customers is the foundation from which to analyze their behavior.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

ChurnZero

JANUARY 8, 2021

Jason joined Alida in 2018 with over 20 years of experience leading customer success and operations teams, where he developed a deep expertise in driving customer value with a focus on empathy to ensure optimal business outcomes for customers. Nate Burnes, (First) Vice President of Customer Success, Centage Corporation.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

GetFeedback

JULY 25, 2018

And how can businesses win back customer loyalty? The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. Data shows that personalized support is the top priority for consumers.

SaaS 60

SaaS Feedback Surveys B2C 60

CSM Magazine

MARCH 31, 2020

Each of these services are so seamless that the customer doesn’t even feel the powerful technologies behind them — which is a key component to any great CX tool — and have transformed the customer experience landscape. But if not implemented in line with your customer journey, a chatbot risks having the reverse effect.

Chatbots 72

Chatbots Contact Center Banking Airlines 72

Help Scout

JUNE 5, 2019

Rather than spending all of their time and energy preaching about the benefits of Gainsight, their marketing team works to advance the interests of the customer success industry overall. Customer advocacy. Customer-centric marketing organizations thrive on advocacy. Department collaboration. And it works!

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

SmartKarrot

JANUARY 5, 2021

Being the Chief Customer Officer at AppsFlyer , he leads and guides the Customer Success teams across 13 global offices. Simultaneously, his passion brings him to crossroads with customer support and sales engineering, through which he establishes the potential of Customer Success driven by value, relationships, and people.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

Fonolo

MAY 31, 2018

In this report, we outline the predicted trends for improving service levels for the coming year, and how to deliver timely and thoughtful customer support. Advances in Live Chat Will Provide Greater Customer Satisfaction. Customers want increased access to live chat. 10 Trends That Will Disrupt Customer Service in 2018.

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86