2018, Customer advocacy and Employee engagement

Advocamp Field Day 2018 Recap

Influitive

OCTOBER 4, 2018

On October 3, 2018, campers joined us from far and wide to celebrate customer love at Advocamp Field Day, the biggest customer engagement, experience, and advocacy event of the year.

Customer advocacy

Customer advocacy Employee engagement B2B Personalization

How to Measure and Improve Your NPS Score with Agent Engagement

SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, one metric steps beyond just measuring satisfaction. Guaranteed.

Customer advocacy

Customer advocacy Contact Center Surveys Coaching

The importance of customer culture – an interview with Chris Brown

ijgolding

FEBRUARY 5, 2018

The tool we developed – the Market Responsiveness Index (MRI) measures three factors – mindset, behaviour and process – all looking at assessing the difference between customer focus and internal focus. The intention of the MRI is to enable and integrate customer thinking into all roles across an organisation.

Customer centricity

Customer centricity Customer advocacy Marketing Finance

Customer Contact Central

Advocamp Field Day 2018 Recap

How to Measure and Improve Your NPS Score with Agent Engagement

The importance of customer culture – an interview with Chris Brown

Stay Connected