SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. Learn about your customer advocates. Guaranteed.

Customer advocacy 128

Customer advocacy Contact Center Surveys Coaching 128

AskNicely

SEPTEMBER 25, 2018

While it’s clear that executives should focus on only four or five key business initiatives—not try to do everything—one of those things should undoubtedly be championing customer satisfaction by supporting an advanced NPS program. Executives with advanced NPS understand that they need to lead customer advocacy from the inside out.

Customer advocacy 60

Customer advocacy Benchmark Upselling Best practices 60

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Telecommunications 221

Telecommunications Customer advocacy Chatbots Accountability 221

AskNicely

OCTOBER 8, 2018

This is the next in an ongoing series of real stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. In 2018, TriMet has averaged 306,532 riders a week. According to their website, they train their operators in safety and customer service.

Transportation 30

Transportation Customer Experience Customer advocacy Feedback 30

AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. Portland’s most customer-obsessed brands.

Real estate 60

Real estate Customer advocacy Feedback Surveys 60

Tenfold - Contact Center Blog

JANUARY 17, 2018

Gartner projects more than 50% of companies will increase investments in CX enhancement in 2018. This makes sense, given Deloitte reports “90% of customers trust peer references.” In today’s culture, consumers place emphasis on the now — they expect reviews, feedback, and results instantaneously. The post Who Owns CX?

Customer advocacy 62

Customer advocacy Construction Upselling B2B 62

GetFeedback

JULY 25, 2018

These tools give your audience a voice—and empowers your brand to act on the feedback you’ve gathered. Closing the Feedback Loop. Customer advocacy is the name of the game when it comes to improved CX and reduced churn in the SaaS environment. Part one: Leverage support feedback. Monitoring product feedback.

SaaS 60

SaaS Feedback Surveys B2C 60