SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, what makes a happy customer a loyal customer ? Guaranteed.

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Influitive

JUNE 7, 2018

Last month, a stampede of over 3000 sales, marketing, and customer success pros took over the Mandalay Bay in Las Vegas for the SiriusDecisions Summit. They came ready to learn the latest insights from industry leaders about how their peers are driving business growth. But one announcement stirred up more buzz than anything else at.

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AskNicely

SEPTEMBER 25, 2018

While it’s clear that executives should focus on only four or five key business initiatives—not try to do everything—one of those things should undoubtedly be championing customer satisfaction by supporting an advanced NPS program. Executives with advanced NPS understand that they need to lead customer advocacy from the inside out.

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ChurnZero

JANUARY 8, 2021

Staci Satterwhite, Chief Customer Officer, Khoros. Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. Jason Baldree, (First) Chief Customer Officer, Alida. Follow Ken on LinkedIn. .

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Chief Customer Officer Healthcare Customer centricity Customer retention 98

Tenfold - Contact Center Blog

JANUARY 17, 2018

Beyond the buzz CX has been generating, studies prove that customers’ experience of your business is indeed worth a closer look. Gartner projects more than 50% of companies will increase investments in CX enhancement in 2018. This makes sense, given Deloitte reports “90% of customers trust peer references.” The post Who Owns CX?

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CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. He is a complete customer-centric growth mastermind.

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SaaS Customer advocacy Coaching B2B 52

Mindtouch

APRIL 23, 2018

In the video below, Top Customer Success Influencers offer secrets to delivering a proactive Support and Success model for the modern connected customer. Aligning departments around your distinct customer verticals creates a holistic approach to optimizing their success. See The Top List.

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