SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. Your agents are vital to getting those nines and 10s on your NPS surveys.

Customer advocacy 128

Customer advocacy Contact Center Surveys Coaching 128

AskNicely

SEPTEMBER 25, 2018

While it’s clear that executives should focus on only four or five key business initiatives—not try to do everything—one of those things should undoubtedly be championing customer satisfaction by supporting an advanced NPS program. Executives with advanced NPS understand that they need to lead customer advocacy from the inside out.

Customer advocacy 60

Customer advocacy Benchmark Upselling Best practices 60

AskNicely

OCTOBER 8, 2018

This is the next in an ongoing series of real stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. In 2018, TriMet has averaged 306,532 riders a week. According to their website, they train their operators in safety and customer service.

Transportation 30

Transportation Customer Experience Customer advocacy Feedback 30

AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. Portland’s most customer-obsessed brands.

Real estate 60

Real estate Customer advocacy Feedback Surveys 60

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Prior to joining SurveyMonkey, he served as VP of Customer Success at Neustar and SVP of Worldwide Professional Services at Aspect Software.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

GetFeedback

JULY 25, 2018

These questions may be uncomfortable to address, but the good news is that integrating more personalized, meaningful customer interactions is easy when you actually ask your customers what they want. This is where things like Net Promoter Score assessments and customer satisfaction surveys come in. Predicting churn.

SaaS 60

SaaS Feedback Surveys B2C 60

Avaya

MAY 10, 2016

According to Gartner, by year-end 2018, a customer digital assistant will recognize individuals by face and voice across channels and partners. It’s no secret that loyal, returning customers have a higher customer lifetime value (CLV) than new ones.

Multichannel 48

Multichannel Customer advocacy Customer retention Call Center 48