ShepHyken
JANUARY 3, 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. Are there more ways?
ShepHyken
MAY 11, 2018
This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.
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CX Global Media
OCTOBER 1, 2018
Customer Service Week is an international event held the first full week in October. It’s your time to recognize and rally around the people who support and serve customers. Creating strong customer relationships and solving customer problems every day requires that you learn to perform at your best – and it helps when it’s fun.
ShepHyken
OCTOBER 22, 2018
Each week I read a number of customer service and customer experience articles from various resources. G2 Crowd)Facebook may be for social connections between families and friends, but its Messenger platform is home to over 300,000 customer service, marketing, and sales chatbots – and this number isn’t slowing down anytime soon.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to get the best possible feedback from customers. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.
ShepHyken
JANUARY 29, 2018
Each week I read a number of customer service and customer experience articles from various resources. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018.
ShepHyken
DECEMBER 31, 2018
Each week I read a number of customer service and customer experience articles from various resources. 19 Customer Experience resolutions for 2019 by Customer Guru. Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year.
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