DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions. By Donna Fluss.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Avaya

MAY 24, 2016

billion through 2018 , and expected to exceed $60 billion by 2025. Why is the market potential so huge? To determine how many customers opt out of the IVR after 6 p.m. on a weekday, run an IVR report. billion in 2016 , to $41.5 But why now? To determine any security issues in the network, run a report. And this is 2016.

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40