2018 Multichannel Self service 
Fonolo
AUGUST 29, 2018
But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. Doing” human interactions well in an increasingly self-service world will set you apart.
Eptica
OCTOBER 24, 2018
Date: Wednesday, October 24, 2018 Author: Anne-Claire Bellec - Marketing Director Creating the customer service agents of the future. Published on: October 24, 2018. The future of customer service will be a balance , and humans will have a key role in delivering the superior experience that consumers demand.
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VocalCom
DECEMBER 4, 2017
Here are five ways blended AI may transform customer service and sales in 2018. The human role in customer service will shift. Blended AI will therefore continue the shift in the direction of self-service and real-time support. The cost of customer service will be reduced.
Upstream Works
DECEMBER 11, 2018
As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. Not surprisingly, along with an increase in chat is an increase in self-service overall.
aircall
DECEMBER 13, 2018
Data in this report comes from a February 2018 survey of 475 U.S. Our final survey question asked respondents to consider the following: “What one change do you believe would have the most positive impact on your organization’s customer support operations in 2018?”. How are they designing their customer support strategies as a result?
Creative Virtual
DECEMBER 13, 2018
As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. And I was honoured to be named ‘Most Influential Marketing Manager 2018 – UK’ as part of the 2018 Business Woman Elite Awards for my work at Creative Virtual.
NICE inContact
JANUARY 30, 2018
Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? Voice and digital, inbound and outbound, agent assisted and self-service. The best contact center solution is not worth a penny if it’s not up and running.
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