DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions. By Donna Fluss.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Comm100

FEBRUARY 5, 2018

Self Service Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Account marketing (marketing geared toward accounts with the greatest revenue potential). CRM Software.

CRM 68

CRM Marketing Multichannel Self service 68

Avaya

MAY 24, 2016

billion through 2018 , and expected to exceed $60 billion by 2025. Why is the market potential so huge? In fact, Gartner reports that by 2018 more than half of large organizations globally will compete based on advanced analytics and proprietary algorithms. billion in 2016 , to $41.5 But why now? And this is 2016.

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40