Ian Jacobs

MAY 12, 2015

This new generation should matter to you, because by 2018 , the millennials will surpass the spending power of baby boomers. Social media. contact centers. social customer service. They're prepared with knowledge of your company, and your top competitors. Read more Categories: Customer Service. Millennials.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Serenova

OCTOBER 22, 2019

The flood of customer requests during the holiday season at your contact center will come via chat, email, text and personal messaging, as well as the phone. Salesforce research found that for the 2018 holiday season, 66% of consumer traffic came from mobile devices, and social media contacts increased 34% over 2017.

Contact Center 64

Contact Center Social media contact Average Handle Time Wait times 64

Maru Group

FEBRUARY 11, 2019

of all UK retail purchases in December 2018. For example, New Look’s social media contact scored an impressive 11% higher than their email contact. . It’s why creating a compelling digital customer is so key to retail success in 2019. Retail Digital Experience Benchmark 2019.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

FEBRUARY 11, 2019

of all UK retail purchases in December 2018. For example, New Look’s social media contact scored an impressive 11% higher than their email contact. It’s why creating a compelling digital customer is so key to retail success in 2019. Retail Digital Experience Benchmark 2019. Download your copy.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40